Winner - Best new puzzle brand 2020! All puzzles now back in stock. Free domestic shipping. Afterpay available!

FAQ

How big are your puzzles?

Each puzzle is 1000 pieces and measures 70 x 50 cm (27.56 x 19.69 inches) when complete.

Help! I haven't received a confirmation email!

Please check your spam/junk folder first. If it's not there, please contact us.

Do you ship internationally?

We sure do! Australia's a long way away so we love sending 1000 pieces of it to you! We offer flat rate standard and express international shipping. Check out our shipping information for more details. If your country is not listed, please contact us and we can investigate shipping options for you.

Are your puzzles matte or gloss finished?

Our puzzles are matte finished to reduce glare for those who do their puzzles at night time or under lights.

How do you package your puzzles?

We try to use as little plastic as possible in both our puzzles and our packaging in order to be kind to the environment. Our puzzles are shipped in cardboard boxes padded with paper void fill. 

How often do you release new collections?

We aim to release 3 collections per year. Sign up to our newsletter, or follow us on Facebook or Instagram to be notified of new design releases.

I love the story behind your brand! Will you come and speak at our event?

Why thank you! If you're interested in having our founder, Megan, come and speak at your event, please drop us a line at hello@onebutmanypuzzles.com

How much have you donated to PANDA?

We donate 5% of the proceeds from every puzzle sold to PANDA: Perinatal Anxiety and Depression Australia. We share regular updates about our donations on our Instagram account and to our email subscribers.

Do you offer wholesale pricing? Can we stock your puzzles?

We do! We work with a small number of bricks and mortar stockists who share our values and ethos. Please contact us at stockists@onebutmanypuzzles.com for more information or to express your interest.

I think I'm missing a puzzle piece!

Please see our returns policy for information about missing pieces.

I received the wrong order - what do I do?

Oh no! We made a mistake - we're so sorry! If you have received the wrong puzzle, please take a photo of the puzzle you received against your packaging and email it to us. Once we've confirmed our mistake, we'll take you through the rest of the process which is explained in more detail on our returns page.

Where are your puzzles made?

All of the design and development of our puzzles is completed in Australia. Our puzzles are manufactured offshore. Unfortunately there are no Australian based manufacturers who can supply commercial quantities of puzzles.

Question not answered here?

Feel free to say g'day!